Auto Insurance Service Specialist

GEICO; Getzville (NY); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) match

Tuition assistance

Paid holidays

Job summary

GEICO in Getzville, NY is seeking an Auto Customer Service Representative to guide policyholders through coverage needs, address billing inquiries, and deliver world-class service. You will manage incoming calls, respond to messages, and process policy updates with a focus on accuracy and empathy.

Ideal candidates have high school diploma or GED, strong communication and problem-solving skills, and the availability to work evenings and weekends.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong customer service and empathy skills with ability to listen and respond effectively.
• Ability to multitask and navigate multiple platforms while maintaining accuracy.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates.
• Provide recommendations and cross-sell opportunities to customers.
• Resolve customer concerns to ensure a positive experience.
• Demonstrate product knowledge and stay updated on GEICO offerings.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Communication

Education

High school diploma or GED

College degree preferred

Job description

GEICO in Getzville, NY is seeking an Auto Customer Service Representative to guide policyholders through coverage needs, address billing inquiries, and deliver world-class service. You will manage incoming calls, respond to messages, and process policy updates with a focus on accuracy and empathy.

Ideal candidates have high school diploma or GED, strong communication and problem-solving skills, and the availability to work evenings and weekends.