Auto Insurance Customer Care Specialist

GEICO; Virginia Beach (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits from Day 1

13 paid holidays annually

401(k) with up to 6% match

GEICO Strive tuition assistance

Job summary

GEICO in Virginia Beach, VA is hiring an Auto Customer Service Representative to assist policyholders with coverage needs, billing questions and policy changes, delivering world‑class service.

The role starts at $20.65–$25.81 per hour with evening/weekend differentials. In‑office training followed by a schedule that is 80% on‑site and 20% off‑site is available. 1+ year of customer‑facing experience and an active license are preferred.

Qualifications

• Minimum of 1 year of customer-facing experience; 3+ years preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

GEICO in Virginia Beach, VA is hiring an Auto Customer Service Representative to assist policyholders with coverage needs, billing questions and policy changes, delivering world‑class service.

The role starts at $20.65–$25.81 per hour with evening/weekend differentials. In‑office training followed by a schedule that is 80% on‑site and 20% off‑site is available. 1+ year of customer‑facing experience and an active license are preferred.