Auto Insurance Customer Care Specialist

GEICO; Lakeland (FL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health and wellness benefits

PTO & holidays

401(k) with match

Tuition assistance

On-site training

Job summary

GEICO is hiring an Auto Customer Service Representative in Lakeland, FL to assist policyholders with coverage needs, billing questions, and policy changes. You will deliver world-class service while meeting KPIs and participating in ongoing licensing and education opportunities.

Starting salary ranges from $19.06 to $23.82 per hour, plus shift differentials. The role offers comprehensive benefits, PTO, 401(k) with match, tuition assistance, and flexible work options after training.

Qualifications

• Minimum of 1 year of customer-facing experience.
• 3+ years preferred.
• Active Personal Lines or Property & Casualty license preferred (training fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Handle inbound calls, messages, and billing questions.
• Provide policy updates and cross-sell opportunities where appropriate.
• Resolve customer issues to ensure a positive experience.
• Stay informed about GEICO products and offerings.

Skills

Customer-facing

Call center

Customer service

Empathy

Problem solving

Evenings/weekends/holidays

Education

High School Diploma / GED

College degree preferred

Job description

GEICO is hiring an Auto Customer Service Representative in Lakeland, FL to assist policyholders with coverage needs, billing questions, and policy changes. You will deliver world-class service while meeting KPIs and participating in ongoing licensing and education opportunities.

Starting salary ranges from $19.06 to $23.82 per hour, plus shift differentials. The role offers comprehensive benefits, PTO, 401(k) with match, tuition assistance, and flexible work options after training.