Auto Insurance Support Specialist—Licensing & Tuition Aid

Geico; Virginia Beach (VA); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health and wellness benefits

Phased PTO and paid holidays

401(k) with match

Tuition assistance

Training and development

Job summary

GEICO in Virginia Beach, VA is seeking an Auto Customer Service Representative to assist policyholders with coverage needs, billing inquiries, and policy updates while delivering world-class service.

Minimum 1 year of customer-facing experience is required; licensing in Personal Lines or Property & Casualty is preferred. This full-time role offers a starting wage of $20.65–$25.81 per hour, 80% on-site work with 20% off-site flexibility, comprehensive benefits, and tuition assistance.

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• College degree preferred; high school diploma required.

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Adaptability

Education

High School Diploma or GED

Job description

GEICO in Virginia Beach, VA is seeking an Auto Customer Service Representative to assist policyholders with coverage needs, billing inquiries, and policy updates while delivering world-class service.

Minimum 1 year of customer-facing experience is required; licensing in Personal Lines or Property & Casualty is preferred. This full-time role offers a starting wage of $20.65–$25.81 per hour, 80% on-site work with 20% off-site flexibility, comprehensive benefits, and tuition assistance.