Auto Customer Care Specialist

Government Employees Insurance Company; Buffalo (NY); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health benefits

PTO and holidays

401(k) with match

Tuition assistance

Professional development

Job summary

GEICO in Getzville, NY is hiring an Auto Customer Service Representative to guide policyholders through coverage needs and changes. You’ll handle billing inquiries, provide recommendations, and support customers with world-class service.

The role requires experience in busy call centers, strong communication, empathy, and the ability to multitask across platforms. Evening and weekend availability is expected.

Qualifications

• Experience in high-volume call centers with KPIs and measurable goals.
• Effective communicator with strong listening and empathy.
• High school diploma or GED required; college degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Stay informed about GEICO’s products and identify cross-selling opportunities.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma or GED

College degree preferred

Job description

GEICO in Getzville, NY is hiring an Auto Customer Service Representative to guide policyholders through coverage needs and changes. You’ll handle billing inquiries, provide recommendations, and support customers with world-class service.

The role requires experience in busy call centers, strong communication, empathy, and the ability to multitask across platforms. Evening and weekend availability is expected.