Customer Service Representative

Government Employees Insurance Company; Las Vegas (NV); On-site; USD 35,000 - 55,000; Full time

Job summary

Government Employees Insurance Company is seeking a customer service representative to assist policyholders with inquiries, updates, and billing matters in a busy call center environment.

You will handle customer concerns professionally, work toward high satisfaction ratings, and collaborate with teammates to achieve performance goals while delivering accurate information in a fast-paced setting.

Responsibilities

• Provide exceptional customer service by assisting policyholders with insurance inquiries, policy updates, and billing concerns.
• Resolve customer issues efficiently while maintaining a high level of professionalism, ensuring customer satisfaction and building strong client relationships.
• Collaborate with team members to meet performance goals and deliver accurate information in a fast-paced call center environment.

Job description

Job Responsibilities

Provide exceptional customer service by assisting policyholders with insurance inquiries, policy updates, and billing concerns.

Resolve customer issues efficiently while maintaining a high level of professionalism, ensuring customer satisfaction and building strong client relationships.

Collaborate with team members to meet performance goals and deliver accurate information in a fast-paced call center environment.

Equal Employment Opportunity

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates.

GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.