Customer Experience Specialist — Training, Licensing & Growth

GEICO; Tampa (FL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Paid time off upfront

13 paid holidays annually

401(k) with match

Tuition assistance (GEICO Strive)

Job summary

GEICO in Tampa, FL is hiring for a customer service role. You will manage incoming calls, respond to billing questions, and update policies while offering product recommendations. The role emphasizes customer care and problem resolution within a fast-paced environment.

Qualified candidates have 1+ year of customer-facing experience; licensing in Personal Lines or Property & Casualty is preferred. Evening, weekend, and holiday availability is required.

Qualifications

• Minimum 1 year of customer-facing experience; 3+ years preferred.
• Active Personal Lines or Property & Casualty license preferred.
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Handle incoming calls, messages, billing questions, and policy updates.
• Resolve customer concerns to ensure a positive experience.
• Stay informed about GEICO products and cross-sell opportunities.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Availability evenings weekends

Education

High School Diploma or GED

College degree

Job description

GEICO in Tampa, FL is hiring for a customer service role. You will manage incoming calls, respond to billing questions, and update policies while offering product recommendations. The role emphasizes customer care and problem resolution within a fast-paced environment.

Qualified candidates have 1+ year of customer-facing experience; licensing in Personal Lines or Property & Casualty is preferred. Evening, weekend, and holiday availability is required.