Auto Claims Specialist - Paid Training & Licensing

Liberty Mutual Insurance; Cambridge (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Liberty Mutual Insurance in Westborough, MA is seeking an Auto Claims Representative to join a Fortune 100 company. No prior claims experience is required, as comprehensive paid training and licensing are included.

Start date is January 11, 2027, with in-person days and training during the first six months. You will guide insureds and claimants through the auto claims process from start to finish, coordinating multiple moving parts with strong organization and time-management skills, and a

Qualifications

• Engage with customers over the phone and digital channels during auto claims.
• Candidates must be able to navigate multiple systems during virtual training and ongoing processing.
• Strong organizational and time-management skills are essential.
• No prior claims experience required; licensed training and licensing included.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Assist customers with questions and provide clear, empathetic support.
• Collaborate with internal teams to resolve claims efficiently.
• Complete required assessments as part of the application process.

Skills

Customer service

Critical thinking

Oral and written communication

Typing and multi-tasking

Systems knowledge

Claims operations understanding

College degree/potential experience

Education

College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge

Job description

Liberty Mutual Insurance in Westborough, MA is seeking an Auto Claims Representative to join a Fortune 100 company. No prior claims experience is required, as comprehensive paid training and licensing are included.

Start date is January 11, 2027, with in-person days and training during the first six months. You will guide insureds and claimants through the auto claims process from start to finish, coordinating multiple moving parts with strong organization and time-management skills, and a