Auto Claims Pro: Training & Licensing Included

Liberty Mutual Insurance; Northampton (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Liberty Mutual Insurance in Westborough, MA is hiring an Auto Claims Representative in a high-volume, customer-centric role. No claims experience is required as paid training and licensing are included, with start date January 11, 2027.

You will guide insureds through the auto claims process from start to finish, engaging customers with empathy and problem-solving to ensure they get what they paid for. Applicants must live within 50 miles of the office.

Qualifications

• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically and use resources in a virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multitasking in a paperless workflow.
• Proficient with multiple systems during virtual training and claims handling.
• General understanding of claim operations and key stakeholders.
• US-based employment only.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have just been in an accident to provide help and support.
• Maintain strong organizational and time-management skills in a fast-paced environment.
• Operate across multiple systems during training and claims handling.
• Represent the Liberty brand with a customer-centric service approach.

Skills

Engaging personality

Critical thinking

Oral and written communication

Typing and multitasking

Systems proficiency

Claim operations knowledge

US-based employment

Education

College degree preferred / 1-3 years customer service experience or insurance knowledge

Job description

Liberty Mutual Insurance in Westborough, MA is hiring an Auto Claims Representative in a high-volume, customer-centric role. No claims experience is required as paid training and licensing are included, with start date January 11, 2027.

You will guide insureds through the auto claims process from start to finish, engaging customers with empathy and problem-solving to ensure they get what they paid for. Applicants must live within 50 miles of the office.