Auto Claims Associate - Training & Licensing Included

Liberty Mutual Insurance; Marietta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. You will engage customers who have just been in an accident, delivering support with empathy and accuracy in a high-volume setting.

Prior experience is not required; paid training and licensing are included. This in-office role requires at least 2 days in the office per month and a start date of January 11, 2027, with opportunities for growth and

Qualifications

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Responsibilities

• Guide our insureds and claimants through the auto claims process from start to finish.
• Speak to and engage customers who have just been in an accident and need help.

Skills

Empathy

Customer service

Problem solving

Multi-tasking

Typing speed

Organization

Education

College degree preferred

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. You will engage customers who have just been in an accident, delivering support with empathy and accuracy in a high-volume setting.

Prior experience is not required; paid training and licensing are included. This in-office role requires at least 2 days in the office per month and a start date of January 11, 2027, with opportunities for growth and