Auto Claims Specialist — Paid Training & Licensing

Liberty Mutual Insurance; Natick (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid training

Licensing included

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative in Westborough, MA. The role involves guiding insureds and claimants through the auto claims process from start to finish, with high emphasis on customer service and problem solving.

You will engage customers who have just been in an accident and help resolve their claims, with paid training and licensing included. Applicants should be ready for high-volume work, strong organization, and the ability to work across multiple systems

Qualifications

• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically, utilize resources, and seek answers in a virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking in a structured paperless work environment.
• Familiarity with multiple systems during virtual training and claims handling.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers recently in accidents, providing empathetic service.
• Maintain high standards of integrity and customer focus throughout the process.
• Participate in assessments as part of the application process.

Skills

Customer service

Critical thinking

Communication

Typing

Multi-tasking

Claim systems

Education

College degree preferred

Insurance knowledge

Tools

Claims processing systems

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative in Westborough, MA. The role involves guiding insureds and claimants through the auto claims process from start to finish, with high emphasis on customer service and problem solving.

You will engage customers who have just been in an accident and help resolve their claims, with paid training and licensing included. Applicants should be ready for high-volume work, strong organization, and the ability to work across multiple systems