Auto Claims Representative - Training & Licensing Included

Liberty Mutual Insurance; Coeur d'Alene (ID); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance in the United States is hiring an Auto Claims Representative. No prior claims experience is required as paid training and licensing are included, with in-office and hybrid training expectations and a January 11, 2027 start date.

You will guide customers through the auto claims process from start to finish and deliver service with empathy. Ideal candidates thrive in fast-paced environments, adapt to evolving situations, and bring strong organizational and communication

Qualifications

• An engaging, outgoing personality with passion for helping customers.
• Ability to think critically and use resources in a virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multitasking in a structured paperless work environment.
• Ability to use multiple systems during virtual training and claims handling.
• College degree preferred or 1-3 years of related customer service or insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Interact with customers who have been in an accident to provide assistance.
• Manage multiple moving pieces with strong organizational and time-management skills.
• Represent Liberty Mutual as a friendly, service-focused frontline agent.

Skills

Engaging personality

Critical thinking

Oral communication

Typing and multitasking

System knowledge

Claims operations knowledge

Insurance knowledge

Education

Bachelor's degree preferred

Job description

Liberty Mutual Insurance in the United States is hiring an Auto Claims Representative. No prior claims experience is required as paid training and licensing are included, with in-office and hybrid training expectations and a January 11, 2027 start date.

You will guide customers through the auto claims process from start to finish and deliver service with empathy. Ideal candidates thrive in fast-paced environments, adapt to evolving situations, and bring strong organizational and communication