Auto Claims Specialist – Training & Licensing Included

Liberty Mutual Insurance; Providence (RI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative in a hybrid role near Westborough, MA. The position involves guiding insureds and claimants through the auto claims process from start to finish, with paid training and licensing included.

No claims experience is required as comprehensive training is provided. Ideal candidates demonstrate empathy, strong communication, and the ability to manage multiple systems in a fast-paced environment.

Qualifications

• Engaging and outgoing personality with passion for helping customers.
• Able to think critically and navigate a virtual environment with available resources.
• Excellent oral and written communication; strong decision-making and organizational skills.
• Typing and multitasking in a structured paperless work environment.
• Familiarity with using multiple systems during training to handle/process claims.
• General understanding of claim operations and stakeholders.
• College degree preferred or 1–3 years of related customer service or insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Communicate with customers after an accident with empathy and clarity.
• Represent the Liberty brand and deliver on the promise to customers.
• Adapt to office or home environments and varying schedules while serving customers.

Skills

Empathetic service

Customer service

Time management

Organizational skills

Multi-tasking

Claims systems

Education

College degree preferred

1-3 years customer service experience

Tools

Claims systems

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative in a hybrid role near Westborough, MA. The position involves guiding insureds and claimants through the auto claims process from start to finish, with paid training and licensing included.

No claims experience is required as comprehensive training is provided. Ideal candidates demonstrate empathy, strong communication, and the ability to manage multiple systems in a fast-paced environment.