Auto Claims Specialist — Fast-Paced, Customer-Centric

Liberty Mutual Insurance; Fort Worth (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Liberty Mutual Insurance in Plano, TX is hiring an Auto Claims Representative. The role guides customers through the auto claims process from start to finish, engaging insureds and claimants after an accident, while maintaining organization in a high-volume environment.

The position emphasizes customer-centric service, brand representation, and strong collaboration with teammates, with in-office requirements and training during the first months.

Qualifications

• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically, use resources and seek answers in a virtual environment.
• Excellent oral and written communication, decision-making and organizational skills.
• Strong typing and multitasking in a structured paperless environment.
• Experience with multiple systems during virtual training and claims handling.
• Solid understanding of claim operations and stakeholders.
• College degree preferred or related customer service experience or insurance knowledge.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Interact with customers who have been in an accident and need assistance.
• Coordinate moving pieces and manage priorities in a high-volume environment.
• Represent Liberty Mutual insurance brand in customer interactions.

Skills

Customer focus

Critical thinking

Communication skills

Typing

Multitasking

System knowledge

Claims operations knowledge

Education

College degree preferred

Job description

Liberty Mutual Insurance in Plano, TX is hiring an Auto Claims Representative. The role guides customers through the auto claims process from start to finish, engaging insureds and claimants after an accident, while maintaining organization in a high-volume environment.

The position emphasizes customer-centric service, brand representation, and strong collaboration with teammates, with in-office requirements and training during the first months.