Auto Claims Pro - High-Energy Customer Advocate (Plano)

Liberty Mutual Insurance; Carrollton (TX); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

Liberty Mutual Insurance is seeking an Auto Claims Representative in Plano, TX. The role involves guiding insureds and claimants through the auto claims process from start to finish, delivering compassionate customer service, and coordinating with multiple teams to resolve claims efficiently.

Applicants should be able to work with various systems, communicate clearly, and maintain high organizational standards in a fast-paced environment.

Formación

• An engaging, outgoing personality and passion for helping customers.
• Able to think critically, use resources and seek answers when needed in virtual environment.
• Excellent oral, written, decision-making and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• Requires strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims.
• General understanding of overall claim operations and key stakeholders.
• Only open to US based employees.

Responsabilidades

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have just been in an accident and provide timely support.
• Represent the Liberty brand and deliver on our commitment in every interaction.

Conocimientos

Empathetic service

Strong communication

Problem solving

Time management

Multi-system navigation

Educación

College degree preferred

Descripción del empleo

Liberty Mutual Insurance is seeking an Auto Claims Representative in Plano, TX. The role involves guiding insureds and claimants through the auto claims process from start to finish, delivering compassionate customer service, and coordinating with multiple teams to resolve claims efficiently.

Applicants should be able to work with various systems, communicate clearly, and maintain high organizational standards in a fast-paced environment.