Auto Claims Desk Adjuster — Fast-Paced, Customer-Focused

Liberty Mutual Insurance; McKinney (TX); Sur place; USD 46 000 - 65 000; Plein temps

Résumé du poste

Liberty Mutual Insurance is seeking an Auto Claims Representative in the Plano area to guide insureds through the auto claims process from start to finish. You will engage customers with empathy, manage multiple systems, and maintain strong organizational skills in a high-volume environment.

The role emphasizes customer-centric service, collaboration with teams, and adherence to Liberty Mutual's commitment to fair, thorough claim handling and excellent service delivery.

Qualifications

• Empathy and customer-centric approach when assisting claimants.
• Ability to think critically and use resources in a virtual environment.
• Strong oral and written communication, plus solid organizational skills.
• Proficient typing and multitasking in a paperless workflow.
• Experience using multiple claims systems during training and processing.

Responsabilités

• Guide insureds and claimants through the auto claims process from start to finish.
• Respond to inquiries with empathy and clarity, maintaining high service standards.
• Coordinate with internal teams and external partners to move claims forward.
• Maintain strong time management and organization to handle high-volume workloads.

Connaissances

Empathy

Customer service

Virtual environment

Typing & multitasking

Claims systems

Communication

Formation

College degree preferred

1-3 years customer service experience

Description du poste

Liberty Mutual Insurance is seeking an Auto Claims Representative in the Plano area to guide insureds through the auto claims process from start to finish. You will engage customers with empathy, manage multiple systems, and maintain strong organizational skills in a high-volume environment.

The role emphasizes customer-centric service, collaboration with teams, and adherence to Liberty Mutual's commitment to fair, thorough claim handling and excellent service delivery.