Auto Claims Pro: Fast-Paced Desk Adjuster

Liberty Mutual Insurance; Lewisville (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Liberty Mutual Insurance in Plano, TX is seeking an Auto Claims Representative to guide customers through the auto claims process from start to finish. This role demands strong organization, problem-solving and exceptional service as you work with insureds and claimants who have been in an accident.

The position requires a positive, high-energy attitude, and the ability to collaborate with a fast-paced team.

Qualifications

• College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge.
• Ability to think critically and use resources in a virtual environment.
• Strong written and verbal communication and organizational skills.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have been in an accident with empathy and problem-solving.
• Coordinate with multiple systems and stakeholders to settle claims efficiently.

Skills

Customer service

Communication

Time management

Typing

Multi-tasking

Problem solving

Empathy

Organizational skills

Education

College degree

1–3 years customer service

Insurance knowledge

Tools

Claims systems

Virtual training tools

Job description

Liberty Mutual Insurance in Plano, TX is seeking an Auto Claims Representative to guide customers through the auto claims process from start to finish. This role demands strong organization, problem-solving and exceptional service as you work with insureds and claimants who have been in an accident.

The position requires a positive, high-energy attitude, and the ability to collaborate with a fast-paced team.