Auto Claims Desk Adjuster - Hybrid, Training Included

Liberty Mutual Fire Insurance Co.; Plano (TX); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. in Plano, TX is seeking an Auto Claims Representative. This hybrid role requires 2 in-office days per month and entails guiding insureds through the auto claims process with empathy and strong problem-solving. Training and licensing are included, with opportunities to advance as you grow in a high-volume environment.

You’ll engage customers in the claims journey, using multiple systems, and maintain a service-first approach whether in the office or at home.

Qualifications

• Engaging, outgoing personality with a passion for helping customers.
• Ability to think critically and use resources in a virtual environment.
• Strong oral and written communication, decision-making and organization.
• Comfort with typing and multitasking in a structured, paperless setting.
• Familiarity with multiple claims systems during training and processing.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage customers who have been in an accident and provide support.
• Represent the Liberty brand and deliver on our service promises.
• Operate from office and home with adaptable schedules and environments.

Skills

Empathy

Customer service

Communication

Multitasking

Critical thinking

Typing speed

Virtual systems

Education

College degree preferred

Tools

Claims systems

Job description

Liberty Mutual Fire Insurance Co. in Plano, TX is seeking an Auto Claims Representative. This hybrid role requires 2 in-office days per month and entails guiding insureds through the auto claims process with empathy and strong problem-solving. Training and licensing are included, with opportunities to advance as you grow in a high-volume environment.

You’ll engage customers in the claims journey, using multiple systems, and maintain a service-first approach whether in the office or at home.