Auto Claims Specialist — Paid Training & Growth Path

Liberty Mutual Insurance; Stone Mountain (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Liberty Mutual Insurance is hiring an Auto Claims Representative to join a high-volume, customer-focused team. You will guide insureds and claimants through the auto claims process from start to finish and communicate clearly with policyholders throughout the resolution.

No claims experience required—paid training and licensing included. Strong organizational skills, empathy, and the ability to work across multiple systems are key as you help customers during stressful times.

Qualifications

• Customer-focused service professional with strong problem-solving skills.
• Able to work in a high-volume, virtual environment with training.
• Experience in insurance claims processing is a plus.
• Must be US-based.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Communicate with policyholders to provide updates and support during claims handling.
• Handle inquiries, gather information and coordinate with internal teams to resolve claims.
• Maintain accurate records and adhere to company processes in a structured, paperless environment.

Skills

Customer service

Critical thinking

Communication

Typing & multitasking

Systems usage

Claims knowledge

Education preferred

US-based only

Education

College degree preferred

Job description

Liberty Mutual Insurance is hiring an Auto Claims Representative to join a high-volume, customer-focused team. You will guide insureds and claimants through the auto claims process from start to finish and communicate clearly with policyholders throughout the resolution.

No claims experience required—paid training and licensing included. Strong organizational skills, empathy, and the ability to work across multiple systems are key as you help customers during stressful times.