Auto Claims Desk Expert — Paid Training & Licensing Included

Liberty Mutual Insurance; Gainesville (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid training

Licensing included

Job summary

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. This role emphasizes empathetic customer service and strong problem-solving in a high-volume environment.

Applicants should be comfortable working with multiple systems during training and claims processing, and must be located within 50 miles of the designated office, with a requirement for in-person days several times a month.

Qualifications

• Empathetic service mindset with customer focus.
• Able to think critically and use resources in a virtual environment when needed.
• Strong oral and written communication, decision-making and organization.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Interact with customers by phone or in-person to provide guidance after an accident.
• Manage multiple systems during virtual training and claims processing.

Skills

Empathetic service

Customer focused

Strong communication

Organizational skills

Time management

Typing & multitasking

Education

College degree preferred

Job description

Liberty Mutual Insurance is seeking an Auto Claims Representative to guide insureds and claimants through the auto claims process from start to finish. This role emphasizes empathetic customer service and strong problem-solving in a high-volume environment.

Applicants should be comfortable working with multiple systems during training and claims processing, and must be located within 50 miles of the designated office, with a requirement for in-person days several times a month.