Auto Claims Desk Adjuster - Hybrid, Customer-Centric

Liberty Mutual Insurance; Dallas (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Liberty Mutual Insurance in Plano, TX is seeking an Auto Claims Representative. This role involves guiding insureds and claimants through the auto claims process from start to finish, with a focus on empathy, organization and timely communication.

In-office days are required, with training during the first months and a start date in January 2027. Candidates should demonstrate strong customer service skills, critical thinking, and proficiency with multiple systems in a virtual training

Formación

• Empathetic service professional with customer-centric approach.
• Able to think critically and use resources in a virtual environment.
• Excellent oral and written communication and strong organizational skills.
• Fast typing and multitasking in a structured, paperless setting.
• Experience handling multiple systems during virtual training and claims.
• Understanding of overall claims operations and stakeholders.
• College degree preferred or 1–3 years of related customer service/insurance knowledge.
• US-based employees only.

Responsabilidades

• Guide insureds and claimants through the auto claims process from start to finish.
• Coordinate multiple moving pieces and manage time effectively.
• Engage customers who have been in an accident to provide help and support.
• Represent the Liberty brand with a customer-centric approach.

Conocimientos

Customer service

Critical thinking

Communication skills

Typing

Multitasking

Systems proficiency

Claims knowledge

Educación

College degree preferred

Insurance knowledge or related experience

Herramientas

Multiple claims systems

Virtual training tools

Descripción del empleo

Liberty Mutual Insurance in Plano, TX is seeking an Auto Claims Representative. This role involves guiding insureds and claimants through the auto claims process from start to finish, with a focus on empathy, organization and timely communication.

In-office days are required, with training during the first months and a start date in January 2027. Candidates should demonstrate strong customer service skills, critical thinking, and proficiency with multiple systems in a virtual training