Auto Claims Associate — Express Track

Travelers Canada; United States; On-site; USD 43,000 - 71,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Wellness program

Volunteer encouragement

Pension plan

Job summary

Travelers in the United States offers an Associate Claim Rep, Auto Express program focused on training in claim handling, customer service, and policy interpretation. You will work with experienced claim professionals to develop skills for managing personal auto and property damage claims.

Expect frequent customer interactions via phone and written communications, with a pathway to independent claims handling after the program.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management systems.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders and claimants to verify the facts of loss.
• Assess coverage and bring claim to resolution with accurate payment in a timely manner.
• Communicate and apprise all parties regarding claim status.
• Maintain accurate records of claim activity in claim management systems.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Organizational skills

Conflict resolution

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Office

Claims management systems

Job description

Travelers in the United States offers an Associate Claim Rep, Auto Express program focused on training in claim handling, customer service, and policy interpretation. You will work with experienced claim professionals to develop skills for managing personal auto and property damage claims.

Expect frequent customer interactions via phone and written communications, with a pathway to independent claims handling after the program.