Auto Claims Associate - Express Training Program

Insurance Journal; Orlando, Northern (FL, KY); Hybrid; USD 43,000 - 71,000; Full time

Benefits offered by this job

Health Insurance

Retirement: 401(k) match

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is recruiting for an Associate Claim Rep, Auto Express, in Orlando. The program provides comprehensive training in claim handling, customer service, and policy interpretation while you develop skills to manage automobile and property damage claims.

The role emphasizes frequent customer interactions via phone and written communication, with a path to full claims handling after 8–12 months of program completion. This entry program builds licensing and claims expertise.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management systems.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrate openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders and claimants to verify the facts of loss.
• Assess coverage and bring claim to resolution with accurate payment in a timely manner.
• Communicate and apprise all parties regarding claim status.
• Maintain accurate records of claim activity in claim management systems.

Skills

Customer service

Verbal communication

Written communication

Judgement

Education

Bachelor's Degree

High School Diploma or GED

Tools

Microsoft Office

Claims systems

Job description

Travelers is recruiting for an Associate Claim Rep, Auto Express, in Orlando. The program provides comprehensive training in claim handling, customer service, and policy interpretation while you develop skills to manage automobile and property damage claims.

The role emphasizes frequent customer interactions via phone and written communication, with a path to full claims handling after 8–12 months of program completion. This entry program builds licensing and claims expertise.