Auto Appraiser (Inside Claims) – Virtual Inspections

Insurance Journal

Charlotte (NC)

On-site

USD 65,000 - 108,000

Full time

8 days ago

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Benefits offered by this job

Health Insurance

Retirement plan (401(k) match)

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking an Inside Auto Appraiser in the United States (Charlotte region) to virtually inspect damaged vehicles, estimate repair costs, and determine actual cash value for settlements. You will work with direct repair partners and claim teams to ensure accurate and timely resolutions.

The ideal candidate has 2+ years in auto appraisal, good customer service skills, and proficiency with estimating software and Microsoft Office.

Qualifications

Minimum two years of auto physical damage appraisal experience.
Bachelor’s degree required.
Active adjuster license where applicable is preferred.

Responsibilities

Review and assess vehicle damage from accidents and other losses via virtual inspections.
Prepare accurate repair estimates to determine parts, labor, and materials costs.
Evaluate and settle total losses by determining actual cash value using market research and valuation tools.
Negotiate repair costs and settlements with body shops and customers to reach fair resolutions.
Identify pre-existing damage, prior repairs, and fraud indicators to ensure accurate evaluation.
Collaborate with Direct Repair partners, claim representatives, and vendors to coordinate repairs and resolve issues.
Provide clear explanations of the appraisal process to customers and keep them informed throughout the claim.
Adapt to new technology implementations and digital tools while maintaining productivity.
May deploy to on-site inspections and travel to meet customers.