Remote Auto Damage Appraiser

Travelers Companies, Inc.; New York (NY); Remote; USD 65,000 - 108,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan (401k)

Paid Time Off

Wellness program

Volunteer opportunities

Job summary

Travelers is seeking an Outside Auto Appraiser to inspect vehicle damage, estimate repair costs and determine actual cash value for settlements. You will work remotely with mobile inspections and collaborate with repair facilities to ensure accurate claims outcomes.

Ideal candidates hold a Bachelor’s Degree, an active adjuster license, and 2+ years in auto appraisal, with proficiency in estimating software and Microsoft Office. Strong customer service and attention to detail are essential.

Qualifications

• Bachelor’s Degree required.
• Two years auto physical damage appraisal experience.
• Active adjuster license where applicable.
• Proficient in claims management and estimating software.
• Strong verbal and written communication skills.

Responsibilities

• Inspect and assess vehicle damage via on-site or virtual inspections.
• Prepare accurate repair estimates for parts, labor, and materials.
• Review estimates and collaborate with repair facilities for consistency.
• Determine actual cash value and settle total losses using market data.
• Negotiate repair costs and settlements with shops and customers.
• Document pre-existing damage and potential fraud indicators.
• Coordinate with claims teams, shops, and vendors to resolve issues.
• Explain appraisal processes to customers and keep them informed.
• Adapt to new tech tools and system upgrades.

Skills

Vehicle damage assessment

Customer service

Negotiation

Communication skills

Attention to detail

Time management

Education

Bachelor’s Degree

Active adjuster license

Tools

Estimating software

Microsoft Office

Enterprise technology systems

Job description

Travelers is seeking an Outside Auto Appraiser to inspect vehicle damage, estimate repair costs and determine actual cash value for settlements. You will work remotely with mobile inspections and collaborate with repair facilities to ensure accurate claims outcomes.

Ideal candidates hold a Bachelor’s Degree, an active adjuster license, and 2+ years in auto appraisal, with proficiency in estimating software and Microsoft Office. Strong customer service and attention to detail are essential.