Remote Auto Claims Appraiser (Virtual Inspections)

VetJobs; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Travelers Insurance in Houston, TX seeks an Inside Auto Appraiser to virtually inspect damaged vehicles, estimate repairs, and settle total losses. You will determine ACVs, negotiate with shops and claimants, and ensure accurate, timely settlements while collaborating with Direct Repair partners and vendors.

The role emphasizes customer service, technical proficiency, and adaptability to new digital tools. The ideal candidate has two years of auto damage appraisal experience, an active adjuster

Qualifications

• Bachelor’s Degree or higher is preferred.
• Active adjuster license where applicable.
• Two years of auto physical damage appraisal experience or completion of Travelers training.
• Proficient in claims management and estimating software.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Committed to delivering excellent customer service.

Responsibilities

• Review vehicle damage from accidents or losses via virtual inspections.
• Prepare accurate repair estimates using estimating software.
• Determine actual cash value (ACV) for total losses with market data.
• Negotiate repair costs with body shops and claimants.
• Identify pre-existing damage and potential fraud indicators.
• Coordinate with Direct Repair partners and vendors to resolve issues.
• Explain the appraisal process and keep customers informed throughout the claim.
• Adapt to new technology and digital tools, including AI, while maintaining productivity.
• May require on-site inspections and travel to meet clients.

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

Stress management

Problem solving

Education

High School Diploma/GED

Bachelor’s Degree

Tools

Estimating software

MS Office

Enterprise tech systems

Job description

Travelers Insurance in Houston, TX seeks an Inside Auto Appraiser to virtually inspect damaged vehicles, estimate repairs, and settle total losses. You will determine ACVs, negotiate with shops and claimants, and ensure accurate, timely settlements while collaborating with Direct Repair partners and vendors.

The role emphasizes customer service, technical proficiency, and adaptability to new digital tools. The ideal candidate has two years of auto damage appraisal experience, an active adjuster