Inside Auto Appraiser - Virtual Vehicle Damage Estimator

VetJobs; Charlotte (NC); On-site; USD 65,000 - 108,000; Full time

Job summary

Travelers Insurance in Charlotte, NC seeks an Inside Auto Appraiser to autonomously inspect damaged vehicles, estimate repair costs, and settle total losses. You will work with direct repair partners to ensure accurate and timely settlements, using estimating software and market research to determine actual cash value.

The role requires a high school diploma, an active adjuster license where applicable, and two years of auto damage appraisal experience.

Qualifications

• Bachelor's Degree required.
• Active adjuster license where applicable.
• Two years auto physical damage appraisal experience.
• Proficient in claims management and estimating software; strong MS Office and enterprise systems.
• Strong verbal and written communication; ability to convey information clearly.

Responsibilities

• Review vehicle damage from accidents or other losses via virtual inspections.
• Prepare accurate repair estimates for parts, labor and materials.
• Evaluate and settle total losses by determining actual cash value using market data.
• Negotiate repair costs and settlements with shops and claimants.
• Identify pre-existing damage and potential fraud indicators to ensure accurate evaluation.
• Coordinate with repair partners and claim teams to resolve issues.
• Provide excellent customer service by explaining the process and keeping owners informed.

Skills

Communication skills

Active listening

Verbal writing

Negotiation

Customer service

Education

Bachelor's Degree

Tools

Estimating software

Microsoft Office

Job description

Travelers Insurance in Charlotte, NC seeks an Inside Auto Appraiser to autonomously inspect damaged vehicles, estimate repair costs, and settle total losses. You will work with direct repair partners to ensure accurate and timely settlements, using estimating software and market research to determine actual cash value.

The role requires a high school diploma, an active adjuster license where applicable, and two years of auto damage appraisal experience.