Remote Auto Appraiser: Damage Assessment & Settlements

The Travelers Indemnity Company; Greensboro (NC); Remote; USD 65,000 - 108,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan with company match

Paid Time Off

Wellness program

Volunteer encouragement

Job summary

The Travelers Indemnity Company in Greensboro, NC is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repair costs, and determine actual cash value to settle claims promptly. This remote role requires strong technical auto appraisal skills, excellent customer service, and the ability to work independently with AI-enabled tools while coordinating with repair facilities.

Travelers offers competitive compensation, benefits, and opportunities for performance-based incentives.

Qualifications

• Bachelor’s Degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficient in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems.

Responsibilities

• Inspect and assess vehicle damage from accidents or covered losses by on-site or virtual inspections.
• Review estimates, collaborate with repair facilities to ensure accuracy and consistency.
• Prepare repair estimates for parts, labor, and materials to restore vehicles.
• Evaluate and settle total losses by determining actual cash value via market research.
• Negotiate repair costs and settlements with body shops and customers.
• Identify pre-existing damage, prior repairs, and potential fraud indicators.
• Coordinate with claim representatives, shops, and vendors to authorize repairs.
• Provide exceptional customer service by explaining the process and updating owners.
• Adapt to new technology implementations and digital tools while maintaining productivity.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Decision making

Education

Bachelor's Degree

Tools

Microsoft Office

Claims management software

Job description

The Travelers Indemnity Company in Greensboro, NC is seeking an Outside Auto Appraiser to inspect damaged vehicles, estimate repair costs, and determine actual cash value to settle claims promptly. This remote role requires strong technical auto appraisal skills, excellent customer service, and the ability to work independently with AI-enabled tools while coordinating with repair facilities.

Travelers offers competitive compensation, benefits, and opportunities for performance-based incentives.