Atlanta CSM II — Growth & Adoption

3M HEALTHCARE; Atlanta (GA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Toast is seeking an Account Manager in Atlanta to partner with Sales, Onboarding and Growth teams to drive revenue growth and ensure customer success across the journey. You will build trusted relationships, advocate for customers, and help customers maximize value from Toast product suites.

The role requires 2+ years in account management or sales, strong communication and problem solving, and a willingness to travel up to 10% locally.

Qualifications

• 2+ years of Account Management, Sales or equivalent experience.
• Proven ability to manage customer relationships and drive outcomes.
• Strong communicator with the ability to influence across functions.

Responsibilities

• Collaborate with New Business Sales, Onboarding and Growth Sales Leadership to align on revenue opportunities.
• Partner with Product, BizOps, Care, Education and Professional Services to propel customer success throughout the journey.
• Build relationships and trust with customers to drive referrals and growth.
• Retain and grow SaaS revenue through consultative engagements and product recommendations.
• Drive activation and adoption of Toast products by analyzing usage and facilitating trainings.
• Navigate Toast POS modules and partner landscape to demo and troubleshoot basics.
• Ask discovery questions to uncover growth opportunities and location expansion.
• Collaborate with cross-functional teams to operate at scale.
• Travel up to 10% locally for customer site visits.

Skills

Account Management

Sales

Customer Success

Communication

Technical aptitude

Problem-solving

Tools

Salesforce CRM

MS Office

G-Suite

Slack

Job description

Toast is seeking an Account Manager in Atlanta to partner with Sales, Onboarding and Growth teams to drive revenue growth and ensure customer success across the journey. You will build trusted relationships, advocate for customers, and help customers maximize value from Toast product suites.

The role requires 2+ years in account management or sales, strong communication and problem solving, and a willingness to travel up to 10% locally.