SMB Customer Success Lead - Growth & Activation

Toast Tab, Inc.; North Carolina; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Toast Tab, Inc. is seeking a Customer Success Manager II - SMB Dedicated in North Carolina.

The role focuses on owning the customer relationship, driving adoption and retention for high-revenue SMB clients, and coordinating cross-functional teams to maximize revenue growth. You will partner with Sales, Product, Care and Professional Services to ensure successful onboarding and ongoing value realization, while navigating Toast POS modules and our partner ecosystem.

Qualifications

• 2+ years in Account Management, Sales or equivalent, responsible for customer satisfaction

Responsibilities

• Work closely with New Business Sales, Onboarding and Growth Sales Leadership to align on revenue growth opportunities
• Collaborate with Product, BizOps, Care, Education and Professional Services to drive customer success throughout the journey
• Build relationships and trust with customers to drive advocacy, referrals and retention
• Retain & grow SaaS revenue through consultative engagements and product recommendations
• Drive activation and adoption across Toast product suite by analyzing usage, demonstrating value and facilitating trainings
• Navigate Toast POS modules and understand our partner landscape
• Leverage product knowledge to facilitate demos and troubleshoot basic functions
• Ask discovery questions to uncover growth opportunities, referrals and location expansion
• Operate at scale by collaborating with cross-functional partners
• Up to 10% travel locally for customer site visits, depending on proximity and availability

Skills

Relationship building

Communication

Cross-functional collaboration

Problem solving

Adaptability

Technical aptitude

Tools

Salesforce CRM

MS Office

G-Suite

Slack

Job description

Toast Tab, Inc. is seeking a Customer Success Manager II - SMB Dedicated in North Carolina.

The role focuses on owning the customer relationship, driving adoption and retention for high-revenue SMB clients, and coordinating cross-functional teams to maximize revenue growth. You will partner with Sales, Product, Care and Professional Services to ensure successful onboarding and ongoing value realization, while navigating Toast POS modules and our partner ecosystem.