Customer Success Manager II, SMB - Dedicated

3M HEALTHCARE; Atlanta (GA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Toast is seeking an Account Manager in Atlanta to partner with Sales, Onboarding and Growth teams to drive revenue growth and ensure customer success across the journey. You will build trusted relationships, advocate for customers, and help customers maximize value from Toast product suites.

The role requires 2+ years in account management or sales, strong communication and problem solving, and a willingness to travel up to 10% locally.

Qualifications

• 2+ years of Account Management, Sales or equivalent experience.
• Proven ability to manage customer relationships and drive outcomes.
• Strong communicator with the ability to influence across functions.

Responsibilities

• Collaborate with New Business Sales, Onboarding and Growth Sales Leadership to align on revenue opportunities.
• Partner with Product, BizOps, Care, Education and Professional Services to propel customer success throughout the journey.
• Build relationships and trust with customers to drive referrals and growth.
• Retain and grow SaaS revenue through consultative engagements and product recommendations.
• Drive activation and adoption of Toast products by analyzing usage and facilitating trainings.
• Navigate Toast POS modules and partner landscape to demo and troubleshoot basics.
• Ask discovery questions to uncover growth opportunities and location expansion.
• Collaborate with cross-functional teams to operate at scale.
• Travel up to 10% locally for customer site visits.

Skills

Account Management

Sales

Customer Success

Communication

Technical aptitude

Problem-solving

Tools

Salesforce CRM

MS Office

G-Suite

Slack

Job description

*Applicant must be located in Atlanta, Georgia*

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

*Bread puns encouraged but not required*

About this roll (Responsibilities)

• Work closely with cross‑functional partners in New Business Sales, Onboarding and Growth Sales Leadership to ensure proper alignment on pursuing opportunities for revenue growth
• Work closely with cross‑functional partners in Product, BizOps, Care, Education and Professional Services to drive the highest levels of customer success throughout the customer journey
• Build relationships and trust with customers through thoughtful attention and advocacy to drive the customer flywheel and increase referral opportunities
• Retain & grow SaaS revenue through consultative engagements and new product recommendations tailored to the specific needs of each customer
• Drive activation and adoption across Toast product suite by leveraging internal tools & resources to analyze product usage, demonstrate value & facilitate trainings
• Confidently navigate all Toast POS modules & have a working knowledge of our partner landscape
• Leverage Toast product knowledge to facilitate customer demos, troubleshoot basic functions of the POS and ensure the customer is getting the most out of Toast
• Ask discovery questions to uncover growth opportunities, referrals and location expansion
• Actively look for opportunities to operate at scale, including collaborating with cross‑functional partners
• Up to 10% travel locally for customer site visits with activities ranging from pre‑live meet & greets to post‑live technical consultations (dependent on proximity and availability of customers)

Do you have the right ingredients? (Requirements)

• 2+ years of Account Management, Sales or equivalent experience, responsible for customer satisfaction and business operations
• Success operating independently and navigating competing priorities in a constantly changing environment
• High technical aptitude allowing for quick learning and adoption of technical concepts and language
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills
• Flexibility & adaptability
• Problem‑solving mindset, ability to think critically

Special Sauce (Non‑essential Skills / Nice to Haves)

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service or hospitality industry
• Experience working in the tech industry or for a SAAS company
• Experience with Salesforce CRM, MS Office, G‑Suite, and Slack

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Pay Rate: $70,000 – $80,000 USD

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We embrace a hybrid work model that fosters in‑person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.