Associate Technical Account Manager - Real Estate Software

Yardi; United States; Hybrid; USD 43,000 - 44,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager to support multifamily clients using our property management software. You will assist with setup, troubleshooting, and day-to-day use, delivering guidance to ensure a smooth client experience.

Travel is required during the second week of employment for training, with potential relocation to alternate sites. You will collaborate with internal teams to deliver high-quality, solution-oriented support and drive client success.

Qualifications

• Bachelor’s Degree or equivalent.
• Comfortable providing live support via phone and email.
• Proactive problem-solver with a customer-focused mindset.
• Detail-oriented and process-driven; focused on accuracy.
• Adaptable and thrives in fast-paced environments.
• Skilled at building strong client relationships.
• Driven to exceed expectations and deliver exceptional service.
• Quick learner of new tools and concepts.

Responsibilities

• Provide technical software support, setup, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from setup through ongoing success.
• Share features, best practices, and guidance to drive client success.
• Collaborate with teams to escalate and resolve challenges quickly.
• Continue learning about products and industry trends to improve client outcomes.

Skills

Live support via phone & email

Troubleshooting technical issues

Customer-focused mindset

Detail-oriented and process-driven

Adaptable in fast-paced environments

Relationship building with clients

Quick learner of new tools

Strong task prioritization

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Yardi familiarity

Job description

Yardi is seeking an Associate Technical Account Manager to support multifamily clients using our property management software. You will assist with setup, troubleshooting, and day-to-day use, delivering guidance to ensure a smooth client experience.

Travel is required during the second week of employment for training, with potential relocation to alternate sites. You will collaborate with internal teams to deliver high-quality, solution-oriented support and drive client success.