Tech-Savvy Client Success Associate

Yardi; Springfield (MA); Hybrid; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager to guide clients through software setup, troubleshooting, and day-to-day use of our property management solutions. You will work with clients and internal teams to deliver high-quality, solution-focused support and build strong relationships.

The role emphasizes technical aptitude, clear communication, and a client-centric mindset to ensure successful product adoption and ongoing satisfaction.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Comfortable providing live support via phone and email.
• Strong customer-focused mindset and proactive problem solving.
• Detail-oriented, process-driven, and adaptable in fast-paced environments.
• Willingness to travel during training period.

Responsibilities

• Provide technical software support, setup, and implementation guidance to clients.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to build client trust from setup to ongoing success.
• Share product features, best practices, and personalized guidance.
• Collaborate with teams to deliver innovative solutions for clients.
• Continuously learn about products and industry trends to drive client success.

Skills

Customer service

Live support

Problem solving

Education

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Yardi familiarity

Job description

Yardi is seeking an Associate Technical Account Manager to guide clients through software setup, troubleshooting, and day-to-day use of our property management solutions. You will work with clients and internal teams to deliver high-quality, solution-focused support and build strong relationships.

The role emphasizes technical aptitude, clear communication, and a client-centric mindset to ensure successful product adoption and ongoing satisfaction.