Assistant General Manager, HOA Operations & Leadership

Action Property Management; Long Beach (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth

Team training

Job summary

Action Property Management, a leading HOA management company, seeks an Assistant General Manager to support the General Manager in daily operations and client services. The role includes board liaison, supervising front desk and access control staff, and overseeing office administration.

You will contribute to financial and operational processes, ensure compliance, and help drive exceptional resident experiences across communities.

Qualifications

• Minimum 3–5 years of relevant experience with at least 2 years in supervisory roles in property management or hotels.
• High School Diploma; Bachelor's degree in hospitality or business preferred.
• Strong communication, organizational, and leadership skills.

Responsibilities

• Oversee office operations, including correspondence, scheduling, and supply orders.
• Assist with board meeting preparations, including agendas, notices, reports, and minutes.
• Maintain vendor files, insurance certifications, and compliance records.
• Update association profiles, calendars, contracts, website, and communication platforms.
• Process electricity charges and coordinate billing with Accounts Receivable.
• Support the GM with Action List updates and other tasks as assigned.
• Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
• Communicate with homeowners regarding construction approvals and deposits/refunds.
• Coordinate inspections and sound testing as needed.
• Supervise, train, and schedule front desk and access control staff; provide backup support.
• Process accounts receivable and service charge forms; review invoices and follow up on past-due balances; prepare monthly delinquency report.
• Serve as Manager on Duty in the GM’s absence; conduct routine inspections and create work orders.

Skills

Team leadership

Communication

Organization

Board liaison

Hospitality knowledge

Education

High School Diploma

Bachelor’s in hospitality or business

Tools

Microsoft Word

Excel

PowerPoint

Job description

Action Property Management, a leading HOA management company, seeks an Assistant General Manager to support the General Manager in daily operations and client services. The role includes board liaison, supervising front desk and access control staff, and overseeing office administration.

You will contribute to financial and operational processes, ensure compliance, and help drive exceptional resident experiences across communities.