Assistant General Manager - HOA Operations Lead

Action Property Management, Inc.; Long Beach (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health benefits and paid

Paid time off package

Career growth opportunities

Job summary

Action Property Management, Inc. is seeking an Assistant General Manager to support the General Manager in daily HOA operations. You will liaison on community information and member services, and assist in training and supervising front desk and access control staff.

Ideal candidates have strong HOA property management experience with leadership abilities, excellent communication, and attention to detail. A Bachelor's degree is preferred.

Qualifications

• Minimum 3–5 years of relevant experience with at least 2 years of supervisory experience in property management, and/or hotels. Luxury experience preferred.
• Bachelor's degree in hospitality, business administration or a related field preferred.

Responsibilities

• Administrative: Manage office operations, including correspondence, scheduling, and supply orders.
• Board and annual meeting preparations, including agendas, notices, reports, and minutes.
• Maintain vendor files, insurance certifications, and compliance records.
• Update association profiles, calendars, contracts, website, and communication platforms.
• Process electricity charges and coordinate billing with Accounts Receivable.
• Support the GM with Action List updates and other tasks as assigned.
• Architectural Review: Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
• Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
• Coordinate inspections and sound testing as needed.
• Member Services/Hospitality: Address resident concerns and complaints.
• Issue access devices and assist new owners with registration.
• Supervise, train, and schedule front desk and access control staff.
• Provide backup support for front desk staff when needed.
• Accounting: Process accounts receivable and service charge forms.
• Review and approve invoices and follow up on past-due balances.
• Prepare the monthly Delinquency Report.
• Miscellaneous: Serve as Manager on Duty in the GM’s absence.
• Conduct routine inspections of common areas and create work orders as needed.
• Review daily reports and ensure proper filing and distribution.

Skills

HOA property management

Leadership

Communication

Organization

Team leadership

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Job description

Action Property Management, Inc. is seeking an Assistant General Manager to support the General Manager in daily HOA operations. You will liaison on community information and member services, and assist in training and supervising front desk and access control staff.

Ideal candidates have strong HOA property management experience with leadership abilities, excellent communication, and attention to detail. A Bachelor's degree is preferred.