Assistant Community Manager

FirstService Residential; Woodbridge (VA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Full-time benefits including medical and dental

Vision and paid holidays

401k with company match

Job summary

A leading property management company seeks an Assistant Community Manager to support overall business operations and deliver exceptional customer service. The successful candidate will manage daily operations, financial tasks, and engage with homeowners and vendors, all while maintaining a positive and efficient work environment.

Qualifications

• Minimum of 2 years’ experience in a customer service environment required.
• Must have strong organizational skills and advanced written communication skills.
• Knowledge of basic accounting/budgeting procedures is necessary.

Responsibilities

• Provide exceptional customer service to clients and vendors.
• Assist with the daily financial management and recordkeeping.
• Conduct regular inspections of the site as needed.

Skills

Strong organizational skills

Strong written and verbal communication skills

Excellent computer skills

Exceptional communication and interpersonal skills

Ability to work under pressure

Ability to keep complex records

Education

College degree or equivalent work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

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Description

Job Overview: As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients, and vendors.

Work Schedule: Monday - Friday 8:30 am - 5:00 p.m. One - two nights per month

Your Responsibilities:

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in a timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed
• Maintain all records in Connect including work orders, resident information, Association documents, community information
• Ensure maintenance of all files, records, and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report, and all other reports and materials needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, elections, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary
• Handle mailings, as needed and required
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
• Meet with Community Manager weekly to ensure completion of open action items
• Maintain regular attendance and punctuality

Skills & Qualifications:

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent computer skills including email, Word, Excel, and PowerPoint
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills
• Advanced written communication skills
• Advanced Microsoft Office skills
• Knowledge of basic accounting/budgeting procedures
• Ability to work under pressure, adapt to constant changes, handle multiple tasks, and coordinate others’ work
• Ability to keep complex records, organize data, and prepare reports in acceptable formats and timely manner
• Ability to conceptualize, plan, and organize multiple programs and assignments effectively
• Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays. Must remain focused and work effectively, efficiently, and cheerfully under such circumstances. Must remain alert to safety, health, and environmental concerns.
• Must work effectively and cheerfully in stressful environments due to adversarial situations

Physical Requirements / Working Environment:

• Sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying objects up to 25 lbs. and moving around the property
• Sitting and standing for extended periods
• Communicating via phone and in person to resolve issues
• Finger dexterity for typing and keyboard use
• Mobility to move around the office and property
• Extended hours including evenings, weekends, and holidays as necessary
• Indoor and outdoor work environments with variable conditions
• Ability to interact with all individuals, be alert, detail-oriented, and have good reasoning skills

What We Offer: Full-time benefits including medical, dental, vision, paid holidays, and 401k with company match. Occasional travel may be required.

Compensation: $25.00 - $28.00 per hour

Disclaimer: This description outlines the general nature and level of work. Management may assign duties and responsibilities as needed.