Assistant Account Director: Client Success & Ops

Pacific West Site Services, Inc.; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Pacific West Site Services, Inc. is seeking an Assistant Account Director in New York to oversee service delivery and manage client sales. You will maintain relationships, ensure service levels, and maximize profitability across assigned accounts.

You will partner with the Account Director to drive budgets, forecasts, and vendor negotiations, while leading cross-functional teams to meet deadlines and performance goals. Travel to client sites may be required.

Qualifications

• Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including a management role overseeing multiple sites.
• Equivalent combinations of education and experience will be considered.
• Proven success managing service contracts, regulatory compliance, and customer satisfaction in a facilities services environment.
• Strong ability to build and maintain client relationships, including SLA management and issue resolution.
• Knowledge of OSHA regulations, safety practices, and environmental compliance.
• Proficiency with Microsoft Office and CMMS or related systems.

Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts.
• Develop and manage client relationships ensuring that service levels are achieved.
• Solve conflicts with clients and resolve employee issues quickly and effectively.
• Meet all client deadlines according to customer needs and objectives.
• Oversee customer account management and negotiate contracts to maximize profit.
• Establish budgets with the client and Account Director.
• Achieve or exceed financial targets and ensure efficient operation of responsibilities.
• Collaborate with site managers to develop innovative vendor programs for quality, cost savings, and sustainability.
• Prepare monthly and quarterly portfolio reports for stakeholders.
• May participate in governance meetings with vendors and clients.
• Recruit, hire, and develop high performing teams.
• Identify new sales opportunities within existing accounts.
• Forecast and track sales results and communicate progress to teams.

Skills

Client relationships

SLA management

Regulatory compliance

Communication skills

Team leadership

Budget management

Travel flexibility

Education

Bachelor's degree in a related field

Equivalent combinations of education and experience

Tools

Microsoft Office

CMMS

Job description

Pacific West Site Services, Inc. is seeking an Assistant Account Director in New York to oversee service delivery and manage client sales. You will maintain relationships, ensure service levels, and maximize profitability across assigned accounts.

You will partner with the Account Director to drive budgets, forecasts, and vendor negotiations, while leading cross-functional teams to meet deadlines and performance goals. Travel to client sites may be required.