Client Operations Director (Facilities)

SBM; New York (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

SBM is seeking an Assistant Account Director in the New York area to oversee the execution of services and manage customer relationships. You will serve as the day-to-day contact for accounts, develop client relationships, ensure service levels, and negotiate contracts to maximize profit.

Responsibilities include budgeting with clients, meeting deadlines, and collaborating with site managers on vendor programs and compliance. Travel may be required as part of the role.

Qualifications

• Bachelor's degree required or equivalent combinations of education and experience.
• 5+ years in facilities management or janitorial operations.
• Proven success managing service contracts and customer satisfaction.

Responsibilities

• Oversee day-to-day account management and ensure service levels.
• Develop and maintain client relationships and resolve issues swiftly.
• Negotiate contracts to maximize profit and establish client budgets.
• Forecast sales results and communicate progress to stakeholders.
• Collaborate with site managers on vendor programs and compliance.

Skills

Client relationships

SLA management

Contract negotiation

Budgeting

Leadership

Communication

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

CMMS

Job description

SBM is seeking an Assistant Account Director in the New York area to oversee the execution of services and manage customer relationships. You will serve as the day-to-day contact for accounts, develop client relationships, ensure service levels, and negotiate contracts to maximize profit.

Responsibilities include budgeting with clients, meeting deadlines, and collaborating with site managers on vendor programs and compliance. Travel may be required as part of the role.