Assistant Account Director - Client Growth & Ops

SBM Management Services, LP; Redmond (WA); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Benefits package

Job summary

SBM is seeking an Assistant Account Director to oversee service delivery and drive sales across customer accounts. You will manage relationships, ensure service levels, and guide contract negotiations to maximize profitability.

The role requires coordinating with Account Directors, leveraging SMEs for vendor negotiations, and supporting governance reviews. Travel to client sites may be necessary.

Qualifications

• Bachelor's degree in a related field and 5+ years of facilities management or janitorial operations experience, including at least 3 years in a management role overseeing multiple sites, client relationships, budgets, and large employee populations.
• Equivalent combinations of education and experience will be considered.
• Proven success managing service contracts, operational performance metrics, labor utilization, regulatory compliance, and customer satisfaction within a facilities services environment.
• Bachelor's degree plus 5+ years in facilities/ janitorial ops, with 3+ in a multi-site management role.

Responsibilities

• Operate as the day-to-day point of contact related to all matters specific to the accounts.
• Develop and manage client relationships ensuring that expected service levels are achieved.
• Oversee customer account management and negotiate contracts to maximize profit.
• Forecast and track sales results and make annual forecasts.
• Collaborate with site managers on vendor programs and audits.

Skills

Client relationships

SLA management

Communication

MS Office

Facilities management systems

Written communication

Attention to detail

Education

Bachelor's degree in related field

Tools

CMMS

Workforce management systems

MS Office Suite

Job description

SBM is seeking an Assistant Account Director to oversee service delivery and drive sales across customer accounts. You will manage relationships, ensure service levels, and guide contract negotiations to maximize profitability.

The role requires coordinating with Account Directors, leveraging SMEs for vendor negotiations, and supporting governance reviews. Travel to client sites may be necessary.