Assistant Account Director - Client Growth & Ops

SBM Management Services, LP; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Benefits package

Equal opportunity employer

Job summary

SBM Management Services, LP is seeking an Assistant Account Director to oversee client relationships, manage service levels, and maximize contract value across multiple sites. You will coordinate with account teams, budgets, and vendor negotiations to deliver exceptional facilities management services.

The role requires a Bachelor's degree and 5+ years in facilities management with leadership experience across several sites.

Qualifications

• Bachelor’s degree in a related field and 5+ years in facilities management or janitorial operations.
• Experience overseeing multiple sites, budgets, and large teams.
• Proven contract management and customer satisfaction in facilities services.

Responsibilities

• Serve as day-to-day contact for accounts and manage client relationships.
• Develop and manage client relationships ensuring service levels are met.
• Oversee account management and negotiate contracts to maximize profit.
• Forecast and report sales results to stakeholders.
• Lead site managers and drive performance improvements.

Skills

Client relationships

SLA management

Regulatory compliance

Communication skills

Leadership

MS Office

Project management

Education

Bachelor's degree in a related field

Tools

CMMS

Workforce management systems

Facilities management software

Job description

SBM Management Services, LP is seeking an Assistant Account Director to oversee client relationships, manage service levels, and maximize contract value across multiple sites. You will coordinate with account teams, budgets, and vendor negotiations to deliver exceptional facilities management services.

The role requires a Bachelor's degree and 5+ years in facilities management with leadership experience across several sites.