Area Manager, Fulfillment Ops - Lead ICQA & Inventory

ShipBob, Inc.; Fort Worth (TX); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Paid parental leave

Paid holidays

Flexible time off

Job summary

ShipBob, Inc. in Fort Worth is seeking an Area Manager, Fulfillment Operations to oversee inventory control and lead the ICQA team at the Innovation Center. You’ll drive process improvements, ensure a safe work environment, and monitor performance and engagement.

You will report to the Manager, SFN Quality, manage daily/weekly tasks, and coordinate with cross-functional teams. This role requires rotating shifts and a results-driven mindset.

Qualifications

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and working knowledge of Word, Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking KPIs.
• Excellent attention to detail and communication skills.
• Comfortable navigating ambiguity and rotating shifts as needed to support operations.

Responsibilities

• Run daily standups at shift start, assign tasks to ICQA associates based on data.
• Track task progress and train where necessary; explain best practices and importance of each task.
• Produce weekly reports on issues affecting inventory; summarize with Network ICQA Manager and report to General Manager.
• Provide feedback to SCO team on new processes or tools to improve inventory control.
• Respond quickly and accurately to Jira tickets raised by Merchant Care; coordinate with operations teams.
• Ensure 98% of Jira tickets are resolved per SLA and research for missing inventory within 24 hours.
• Oversee site-level hazard analyses, ensure product traceability and inventory accuracy, and support product safety conformance.
• Perform additional duties as needed to support operations.

Skills

People management

Operational leadership

Analytical skills

Attention to detail

Communication

Ambiguity management

Tools

Microsoft Word

Excel

PowerBI

TMS systems

Job description

ShipBob, Inc. in Fort Worth is seeking an Area Manager, Fulfillment Operations to oversee inventory control and lead the ICQA team at the Innovation Center. You’ll drive process improvements, ensure a safe work environment, and monitor performance and engagement.

You will report to the Manager, SFN Quality, manage daily/weekly tasks, and coordinate with cross-functional teams. This role requires rotating shifts and a results-driven mindset.