Fulfillment Ops Area Manager: Lead Inventory & Team

ShipBob, Inc.; Riverside (CA); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Job summary

ShipBob is seeking an Area Manager, Fulfillment Operations in Riverside, CA to lead ICQA and inventory control, building a strong team in our Innovation Center. You will drive process improvements, ensure safety, and track performance and engagement across shifts.

The role requires coordinating with cross-functional teams, presenting data-driven insights, and maintaining high standards for accuracy and operability in a fast-paced 3PL environment.

Qualifications

• Minimum 2+ years of people management and operational leadership in a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills with Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.

Responsibilities

• Run a daily standup meeting at shift start using data to assign ICQA tasks.
• Track ICQA task progress and provide training as needed, explaining best practices.
• Produce weekly reports on issues impacting inventory and work with leadership.
• Provide feedback to the SCO team on new processes or tools for inventory control.
• Ensure quick and accurate responses to Jira tickets from Merchant Care, coaching as needed.
• Meet KPIs: complete daily/weekly tasks, minimize lost inventory credits, resolve 98% of Jira tickets per SLA.
• Oversee site-level hazard analysis and maintain product traceability and safety conformance.
• Handle additional duties as necessary.

Skills

People management

Operational leadership

Data analysis

KPI tracking

Shift management

Communication

Excel

PowerBI

TMS systems

Inventory control

Tools

PowerBI

Excel

TMS

Job description

ShipBob is seeking an Area Manager, Fulfillment Operations in Riverside, CA to lead ICQA and inventory control, building a strong team in our Innovation Center. You will drive process improvements, ensure safety, and track performance and engagement across shifts.

The role requires coordinating with cross-functional teams, presenting data-driven insights, and maintaining high standards for accuracy and operability in a fast-paced 3PL environment.