Fulfillment Ops Area Manager - Lead 30+ in Fast-Paced 3PL

ShipBob, Inc.; North Aurora (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Job summary

ShipBob, Inc. in North Aurora, IL is seeking an Area Manager to lead a 30+ warehouse team, drive process improvements, and ensure safety, quality, and on-time performance across shifts. You’ll develop leads, coach associates, and own critical operational metrics.

The role requires 2+ years of people-management in a high-volume 3PL, strong analytical skills, and the ability to navigate ambiguity. ShipBob offers medical/dental/vision, paid holidays, parental leave, and a discretionary bonus plan.

Qualifications

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills with Microsoft Word and Excel, PowerBI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Willingness to work rotating shifts and non-traditional hours as needed to support business operations.
• Ability to lift up to 50lbs and stand/walk for 8-10 hours.

Responsibilities

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet objectives.
• Partner with other Area Managers to balance labor and meet goals.
• Own operational metric reporting and identify areas for improvement.
• Ensure teams are trained on processes, understood metrics, and supported to meet goals.
• Develop Lead talent with tools, training, and resources.
• Foster employee engagement onsite and promote wellbeing.
• Review and approve associate timecards daily.
• Serve as contact for escalated issues and mitigate risk.
• Support safety programs and OSHA compliance.
• Supervise daily workflows and maintain hygiene and quality standards.
• Perform additional duties as necessary.

Skills

People management

Operational leadership

Analytical skills

Attention to detail

Communication

Ambiguity tolerance

Relationship building

Shift flexibility

Safety mindset

Tools

Microsoft Word

Microsoft Excel

PowerBI

TMS systems

Job description

ShipBob, Inc. in North Aurora, IL is seeking an Area Manager to lead a 30+ warehouse team, drive process improvements, and ensure safety, quality, and on-time performance across shifts. You’ll develop leads, coach associates, and own critical operational metrics.

The role requires 2+ years of people-management in a high-volume 3PL, strong analytical skills, and the ability to navigate ambiguity. ShipBob offers medical/dental/vision, paid holidays, parental leave, and a discretionary bonus plan.