APP Project Assistant (AY 26-27 900641)

Middlebury Snowbowl; Middlebury, Northern (VT, KY); Hybrid; USD 17,000 - 24,000; Part time

Job summary

Middlebury Snowbowl is seeking a Level B student to support the Alumni Engagement team with alumni relations and event management. You will handle data entry, registrations, record keeping, and inbox/phone coverage, working closely with program staff to organize archives and procedures for efficiency.

Most shifts are in-person on campus with occasional events; remote work may be offered at the Program Support Manager's discretion.

Qualifications

• Must sign confidentiality and PCI training.
• Proficient with MS Office, especially Teams, Outlook, Word and Excel.
• Experience with CRM software helpful, but not required.
• Experience with G Suite applications including Drive, Docs, Sheets, Slides, and Forms.
• Familiarity with video conferencing software, such as Zoom.
• Creative, resourceful, thoughtful, and proactive.
• Strong leadership skills and a desire to take initiative preferred.
• Experience in a customer service or professional office setting is a plus.
• Solid professional written and verbal communication skills required to effectively interact internally with staff, and with external constituents.
• Must demonstrate a strong commitment and a high level of reliability.
• Must be well organized, detail oriented, articulate, and able to multi-task.
• Able to work independently and as part of a team.
• Broad based knowledge of campus and its departments to answer and direct inquiries.
• Flexible schedule preferred. A minimum number of hours per week is not a guarantee.

Responsibilities

• Support Alumni Engagement team with data entry, updating event registrations, record keeping, and managing alumni inbox and phone coverage.
• Organize and maintain office electronic archives and update procedures for staff efficiency.
• Collaborate with Alumni Engagement team and take direction; report back results in a timely fashion.
• Work in person in the office for most shifts, with occasional on-campus events; remote work may be offered at manager's discretion.
• Must sign confidentiality agreement and complete PCI Compliance training.

Skills

MS Office

G Suite

CRM (optional)

Video conferencing

Communication skills

Organization

Initiative

Customer service

Teamwork

Tools

CRM

Zoom

Job description

This is a Level B Skilled position. This is an academic position.

Responsibilities:

Reporting tothe Program Support Manager, students in this position are expected tosupport the Alumni Engagement team ina variety of projectsrelated to alumni relations and event management. Projectsincludedata entry,updating event registrations,record keeping, and managing the myriad messages in the alumni email inbox andanswering phones.Project Assistantsserveas thefront linepoint of contactwhen answering phones andmonitoringthe shared inbox so you will be workingwith a broad range of constituents including parents, alumni, College officials, other student officeassistantsand confidential files.

Work closely with the Program Support Manager to organize andmaintainoffice electronic archives including updating procedures so other student staff and AlumniEngagementstaff members can efficiently complete tasks.

Collaborate with multiple members of the Alumni Engagementteam and be able to takedirectionfrom them on various projects as assigned, and report back on results ina timelyfashion.

Expected to work in person in the officefor most shifts,with theoccasionalopportunityfor workingon-campus events sponsored bythe Alumni Engagement team. Remote work from campus will be offered at the discretion of the Program Support Manager.

Must sign a confidentiality agreement and complete PCI Compliance training.

This is a Middlebury student Level B position paying $14.95 per hour.

• Adherence to our confidentiality policy isa must- includes signing a confidentiality agreement and completing Data Security and PCI Compliance training
• Proficient with MS Office applications, especially Teams, Outlook,Wordand Excel
• Experience with CRM software helpful, but notrequired
• Experience with G Suite applications including Drive, Docs, Sheets, Slides, and Forms
• Familiarity with video conferencing software, such as Zoom.
• Creative,resourceful, thoughtful, and proactive
• Strong leadership skills and a desire to take initiative preferred
• Experience in a customer service or professional office setting is a plus
• Solid professional written and verbal communication skillsrequiredto effectively interact internally with staff, and with external constituents
• Mustdemonstratea strong commitment anda high levelof reliability
• Must be well organized, detail oriented, articulate, and able to multi-task
• Able to work independentlyand as part of a team
• Broad based knowledge of campus and its departments to answer and direct inquiries
• Flexible schedule preferred. A minimum number of hours per week is not a guarantee