APP Project Assistant (AY 26-27 900641)

Middlebury College; Middlebury (VT); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

On-campus work opportunities

Job summary

Middlebury College is seeking a Level B Student Assistant for the Alumni Engagement team. The role involves data entry, event registrations, record keeping, and managing the alumni email inbox and phone line.

You will work under the Program Support Manager and collaborate with multiple team members on various projects. Responsibilities include maintaining electronic archives, following established procedures, and reporting results promptly.

Qualifications

• Excellent written and verbal communication.
• Reliable with confidential information and PCI training compliance.
• Experience with MS Office and Google Workspace is preferred.

Responsibilities

• Assist Alumni Engagement team with data entry, event registrations, record keeping, and managing the alumni inbox and phone line.
• Work with the Program Support Manager to organize and maintain electronic archives and update procedures.
• Collaborate with Alumni Engagement team, take direction, and report results in a timely fashion.
• Provide front-line phone support and respond to inquiries from parents, alumni, College officials and staff.
• Occasional on-campus events; remote work from campus at manager's discretion.

Skills

Communication skills

Reliability

Organization

Teamwork

Attention to detail

Tools

MS Office

G Suite

CRM software

Zoom

Job description

This is a Level B Skilled position. This is an academic position.

Responsibilities:Reporting tothe Program Support Manager, students in this position are expected tosupport the Alumni Engagement team ina variety of projectsrelated to alumni relations and event management. Projectsincludedata entry,updating event registrations,record keeping, and managing the myriad messages in the alumni email inbox andanswering phones.Project Assistantsserveas thefront linepoint of contactwhen answering phones andmonitoringthe shared inbox so you will be workingwith a broad range of constituents including parents, alumni, College officials, other student officeassistantsand confidential files.

Work closely with the Program Support Manager to organize andmaintainoffice electronic archives including updating procedures so other student staff and AlumniEngagementstaff members can efficiently complete tasks.

Collaborate with multiple members of the Alumni Engagementteam and be able to takedirectionfrom them on various projects as assigned, and report back on results ina timelyfashion.

Expected to work in person in the officefor most shifts,with theoccasionalopportunityfor workingon-campus events sponsored bythe Alumni Engagement team. Remote work from campus will be offered at the discretion of the Program Support Manager.

Must sign a confidentiality agreement and complete PCI Compliance training.

This is a Middlebury student Level B position paying $14.95 per hour.

• Adherence to our confidentiality policy isa must- includes signing a confidentiality agreement and completing Data Security and PCI Compliance training
• Proficient with MS Office applications, especially Teams, Outlook,Wordand Excel
• Experience with CRM software helpful, but notrequired
• Experience with G Suite applications including Drive, Docs, Sheets, Slides, and Forms
• Familiarity with video conferencing software, such as Zoom.
• Creative,resourceful, thoughtful, and proactive
• Strong leadership skills and a desire to take initiative preferred
• Experience in a customer service or professional office setting is a plus
• Solid professional written and verbal communication skillsrequiredto effectively interact internally with staff, and with external constituents
• Mustdemonstratea strong commitment anda high levelof reliability
• Must be well organized, detail oriented, articulate, and able to multi-task
• Able to work independentlyand as part of a team
• Broad based knowledge of campus and its departments to answer and direct inquiries
• Flexible schedule preferred. A minimum number of hours per week is not a guarantee