Apartment Community Manager - Lead Team & Elevate Living

RPM Living; El Paso (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Healthcare coverage

Employee assistance

401(k) with match

Paid time off

Job summary

RPM Living seeks a Community Manager to oversee operations at an on-site apartment community in El Paso, TX. The role emphasizes resident relations, leadership, and professional communication to manage staff, budgets, and daily operations.

You’ll drive performance, conduct interviews, oversee onboarding and training, and work with maintenance and marketing to hit occupancy and revenue goals. A Bachelor’s degree or 1–2 years of related experience is expected, plus 3+ years in multi-family

Qualifications

• Bachelor’s degree or 1–2 years of relevant experience.
• 3+ years of related multi-family property management experience.
• Strong leadership and management skills.
• Team player, professional, and effective communication skills.
• Proficient in Microsoft Office Suite and property management software.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assist in budget preparation and ensure adherence to approved budgets
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Provide excellent customer service while maintaining the highest standards for resident service
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Skills

Leadership

Communication

Team player

Professionalism

Education

Bachelor's degree or 1-2 years experience

Tools

Microsoft Office Suite

Property management software

Job description

RPM Living seeks a Community Manager to oversee operations at an on-site apartment community in El Paso, TX. The role emphasizes resident relations, leadership, and professional communication to manage staff, budgets, and daily operations.

You’ll drive performance, conduct interviews, oversee onboarding and training, and work with maintenance and marketing to hit occupancy and revenue goals. A Bachelor’s degree or 1–2 years of related experience is expected, plus 3+ years in multi-family