Ambulatory Front Office Supervisor

Mount Sinai Health System; New York (NY); On-site; USD 66,000 - 89,000; Full time

Job summary

Mount Sinai Health System in New York is seeking a Practice Supervisor to manage day-to-day ambulatory front-end operations, uphold Patients First service standards, and supervise front-end staff across reception, checkout and clerical functions.

You will oversee scheduling, respond to patient concerns, and help develop training, reporting and data integrity measures while ensuring compliant reimbursement and smooth patient flows.

Qualifications

• Bachelor's degree or equivalent relevant experience required.
• Experience in customer service, supervisory role, and healthcare setting preferred.

Responsibilities

• Monitors and assist staff with day to day activities including clinic and physician scheduling, call volumes and surge treads, along with strict adherences to department service standards.
• Review staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment at the right time with the right physician. When needed, communication with the Administrator or members of the Medical Team to handle any scheduling decisions.
• Assists in the preparation of daily, monthly and year end reporting.
• Assists in creating training materials and scheduling guidelines, along with continued training of staff with scheduling appointments.
• Maintains high quality levels of customer service and data integrity in the management of patient calls monitoring performance using the Automated Call Distribution and Par8to referral database standardized reports and working with staff to ensure understanding of software procedures.
• Provides next level of guidance and assistance with escalated MyChart calls.
• Ensures appropriate reimbursement for services. Plans and organizes orientation and in-service training for staff members on insurance verification and co-pay collection procedures.

Skills

Customer service

Supervisory role

Healthcare setting

Education

Bachelor's degree or equivalent relevant experience

Job description

Mount Sinai Health System in New York is seeking a Practice Supervisor to manage day-to-day ambulatory front-end operations, uphold Patients First service standards, and supervise front-end staff across reception, checkout and clerical functions.

You will oversee scheduling, respond to patient concerns, and help develop training, reporting and data integrity measures while ensuring compliant reimbursement and smooth patient flows.