ER Patient Access Supervisor - Frontline Operations Lead

Mount Sinai Health System; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System is seeking a Supervisor of Patient Access Services for the Emergency Department at Mount Sinai South Nassau. The role leads frontline staff, ensures accurate patient registration and insurance verification, and drives a positive patient experience across hospital service areas.

Responsibilities include operational oversight, staff development, and collaboration with clinical units, with a focus on HIPAA compliance and efficient revenue cycle processes.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Strong interpersonal and customer service skills.
• Experience with EPIC is preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure accurate registration and insurance capture.
• Monitor staff productivity and quality, provide real-time coaching.
• Escalate issues to Manager; ensure coverage and staffing.
• Maintain HIPAA privacy and security; ensure policy adherence.
• Collaborate with clinical units to resolve access-related issues.

Skills

Patient Access

Leadership

HIPAA compliance

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Health System is seeking a Supervisor of Patient Access Services for the Emergency Department at Mount Sinai South Nassau. The role leads frontline staff, ensures accurate patient registration and insurance verification, and drives a positive patient experience across hospital service areas.

Responsibilities include operational oversight, staff development, and collaboration with clinical units, with a focus on HIPAA compliance and efficient revenue cycle processes.