Patient Access Supervisor — Night Shift, Frontline Ops

Mount Sinai Morningside; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System in New York is seeking a Supervisor, Patient Access Services to oversee frontline Patient Access staff across Mount Sinai West and Mount Sinai Morningside. The role ensures accurate patient registration, insurance capture, and financial clearance while maintaining patient experience.

You will lead scheduling, coaching, and performance feedback, partner with clinical units, and ensure HIPAA and payer requirements are followed.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Supervise frontline Patient Access representatives, including scheduling, attendance monitoring, and performance feedback.
• Support onboarding and training of new staff in collaboration with department leadership.
• Provide ongoing coaching to reinforce customer service standards (e.g., AIDET) and registration accuracy.
• Address routine employee concerns and elevate complex matters to the Manager and/or Human Resources.
• Support management of staff performance in accordance with 1199 collective bargaining agreements.
• Maintain effective working relationships with Human Resources and Labor Relations.
• Serve as the first point of contact for staff regarding workflow questions and operational issues.
• Communicate departmental updates and expectations from leadership to frontline staff.
• Partner with clinical units and internal departments to resolve patient access-related issues in real time.

Skills

Staff supervision

Registration

Insurance verification

HIPAA compliance

AIDET

Customer service

Prioritization

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Tools

EPIC

Job description

Mount Sinai Health System in New York is seeking a Supervisor, Patient Access Services to oversee frontline Patient Access staff across Mount Sinai West and Mount Sinai Morningside. The role ensures accurate patient registration, insurance capture, and financial clearance while maintaining patient experience.

You will lead scheduling, coaching, and performance feedback, partner with clinical units, and ensure HIPAA and payer requirements are followed.