Dermatology Practice Operations Supervisor

Mount Sinai Morningside; New York (NY); On-site; USD 66,000 - 89,000; Full time

Job summary

Mount Sinai Morningside is seeking a Practice Supervisor to manage day-to-day ambulatory front-end operations, ensuring Patients First service standards, staffing models, and adherence to Mount Sinai policies. You will supervise front-end staff, oversee reception, checkout and clerical functions, and handle scheduling issues as needed.

The role emphasizes staff training, data integrity, and collaboration with the Medical Team to optimize scheduling and patient interactions.

Qualifications

• Bachelor's degree or equivalent relevant experience required.
• Previous experience in a customer service role, supervisory role, and healthcare setting preferred.

Responsibilities

• Monitors and assist staff with their day to day activities including clinic and physician scheduling, call volumes and surge treads, along with strict adherences to department service standards.
• Review staff appointment scheduling for accuracy and completeness to maintain the highest levels of right appointment at the right time with the right physician. When needed, communication with the Administrator or members of the Medical Team to handle any scheduling decisions.
• Assists the in the preparation of daily, monthly and year end reporting.
• Assists in creating training materials and scheduling guidelines, along with continued training of staff with scheduling appointments.
• Maintains high quality levels of customer service and data integrity in the management of patient calls monitoring performance using the Automated Call Distribution and Par8to referral database standardized reports and working with staff to ensure understanding of software procedures.

Skills

Customer service

Supervisory experience

Healthcare setting experience

Education

Bachelor's degree or equivalent

Job description

Mount Sinai Morningside is seeking a Practice Supervisor to manage day-to-day ambulatory front-end operations, ensuring Patients First service standards, staffing models, and adherence to Mount Sinai policies. You will supervise front-end staff, oversee reception, checkout and clerical functions, and handle scheduling issues as needed.

The role emphasizes staff training, data integrity, and collaboration with the Medical Team to optimize scheduling and patient interactions.